Returns & Exchanges

Our Policy

Every Fetch & Frolic collar is handmade with care. We want you and your pup to love what you receive. Here's how we handle returns and exchanges:

Exchanges

We accept exchanges within 14 days of delivery for sizing issues. To request an exchange, please contact us at your earliest convenience with your order number and the reason for the exchange. Items must be unworn and in original condition.

Custom & Personalized Orders

Because each collar is made to order, we are unable to accept returns on custom or personalized items unless there is a defect or error on our part.

Defects & Damage

If your item arrives damaged or with a defect, we will make it right. Please contact us within 7 days of receiving your order with a photo of the issue and we will offer a replacement or full refund at no extra cost to you.

How to Get in Touch

To start an exchange or report an issue, please reach out through our store's contact page. We aim to respond within 1–2 business days.

Thank you for supporting handmade! 🐾